Systems Support Engineer

 

This position is for a Systems Support Engineer to provide field support and install Gamma Scientific optomechanical systems. Additional duties may include ongoing management of distributor service engineers, product development, systems integration, applications development and testing.  

 

Qualifications: 

 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

 

  1. 3-5 years of working experience in a relevant field.

  2. Strong knowledge of college level Physics, Optics or Engineering with basic knowledge in the fundamentals of photometry and colorimetry.

  3. Understanding of general test and measurement processes.

  4. Working experience with software controlled, electro-optical-mechanical instrumentation.

  5. Basic ability in reading optical, electrical and mechanical drawings.

  6. Must understand basic problem solving and process development methodology.

  7. PC skills in Windows environment including Excel, Word, Visual Basic.

  8. Clear, concise verbal and written communication skills. Good technical writing ability.

  9. Must be self-motivated and capable of working with minimum supervision.

  10. This position requires up to 30% domestic and international travel.

  11. Working knowledge of machining equipment such as Mills, Lathes and basic power and hand tools

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Education: 

 

Minimum BS degree in Physics, Optics, or Engineering.

 

 

Language Skills: 

 

Ability to read, analyze, and interpret general technical procedures. Ability to write reports and understand procedures and  manuals. Ability to effectively present information and respond to questions from managers and technicians.  Chinese language knowledge a plus.

 

Essential Duties and Responsibilities: 

 

  • Provide ongoing and onsite field support of Gamma Scientific opto mechanical that are installed in Asia, Europe and US.

  • Manage the support of installed systems in China.  Manage Distributor service engineers in China.  Ensure that equipment is working properly at all times. Oversee data collection, analysis and review.

  • Integrate and test Gamma light measurement systems for Display, LED, Solid State lighting, Reflectance and other applications.

  • Work with the Engineering team in developing new products and custom systems. Work with Engineers on qualification testing of new products. Manage, develop, integrate and test custom systems for customers.  Travel to install systems and provide training as needed.

  • Develop test and measurement processes for product applications.

  • Write System Technical Manuals and White Papers.

  • Assist Sales in customer demos.  Provide technical sales support.  Interface with customers as needed.

  • Other duties as required.